CFO of McCallum Disability Services

We had been managing salary packaging in house and found our systems time consuming and inflexible. No matter how we streamlined the scheme it remained time consuming and paper intensive. We have been pleasantly surprised how simple and effective the EZIWAY Salary Packaging system has proved to be. Our Payroll Office has particularly enjoyed the reduction in paperwork.

The additional flexibility of the EZIWAY Salary Packaging system has been appreciated by staff. The In house scheme limited the staff's access to the range of benefits allowed under the legislation. Staff have been impressed with the broader range of benefits offered to them and the ease of access. This has been particularly evident in the excellent staff take up rate and a significant actual increase in the number of staff participating compared to the old in house scheme. The EZIWAY Salary Packaging staff have been friendly and professional in dealing with Staff and Managers. Any problems have been corrected quickly and professionally with a minimum of fuss.

In searching for Salary Packaging providers "I was impressed by EZIWAY Salary Packaging's flexibility and expertise coupled with the great value for service. They were extremely flexible and accommodating in their approach and service, in particular meeting Staff outside working hours. This made it very easy to recommend the change to staff."

Grant Curnow

Executive Director of Churches of Christ Living Care NSW

Churches of Christ Living Care has utilised the services of EZIWAY Salary Packaging Pty Ltd to provide salary packaging benefits to our staff since 2006. In 2007 we surveyed staff that were using EZIWAY to gauge the level of satisfaction with the services provided. We were pleased to find that staff satisfaction generally in all areas was very high.

On the basis of that finding we extended the coverage to include all executive and administrative staff - previously managed in house. The move was made without any hitches and now all of our staff have access to EZIWAY salary packaging services. The feedback we continue to hear from our staff is that communication with EZIWAY either electronically or on the phone works well - always a good indication that a sound customer service ethos is in place.

Based on our experience we would be prepared to recommend EZIWAY to other employers looking to outsource salary packaging.

Graham Reed

Manager Business and Finance of Good Shepherd Youth & Family Service

We have recently contracted with EZIWAY for them to take over our Salary Packaging for approximately 80 of our staff and have found them to be very courteous and professional in all their dealings.

Our staff members have remarked on the non intrusive style that the EZIWAY staff use to engage them and our staff know that when phoning EZIWAY direct that their enquiries will be dealt with in a friendly and helpful manner. We are very happy with the service and have no hesitation in recommending them to other employers.

Bob Williams

Executive Director (Acting) of Churches of Christ Care Queensland

Churches of Christ Care Queensland contracted the services of EZIWAY Salary Packaging due to the lack of customer service and focus from its previous provider and as a direct result have seen an increase of more than 30% in the participation of salary packaging.

Staff feedback is very positive in relation to the prompt, personalised service that they are now getting and with a higher level of service thay are also fully utilising the benefits that salary packaging has to offer.

The implementation of the new arrangements was extremely well managed and the few minor problems that arose during the transition were promptly resolved. The system now works so well that new employees are able to able to access packaging from their very first pay.

We have been pleasantly surprised how simple and effective the EZIWAY Salary Packaging Pty Ltd system has proved to be. Eziway has worked closely with the payroll department and has delivered online customised solutions to reduce the workload significantly.

The additional flexibility of the EZIWAY Salary Packaging system has been appreciated by staff at all levels. Staff have been impressed with the broader range of benefits offered to them and the ease of access. This has been particularly evident in the excellent staff take up rate and a significant actual increase in the number of staff participating compared to the numbers of the previous provider.

The EZIWAY Salary Packaging staff has been friendly and professional in dealing with Staff and Managers.

Peter Cranna

CEO of Goulburn Valley Health

GVHealth appointed EZIWAY as it's Salary Packaging Service provider in January 2009 with the contract for provision of services commencing 1 April 2009.

The transition from the incumbent provider had the potential to be problematic. The processes put in place by EZIWAY resulted in the relatively smooth transfer of in excess of 1000 salary packaging employees to their system.

EZIWAY staff where quick to address any actual or perceived issues throughout the process and have continued to provide a very customer focussed service to our staff whilst enforcing the 'rules' set by GVHealth.

EZIWAY staff have been responsive to the requirements of GVHealth, working with us to review policies and procedures and have a comprehensive system of checks in place to ensure compliance with taxation requirements.

Kerryn Healy

Human Resource Manager - Warrina Innisfail

Warrina Innisfail undertook an evaluation of five outsourced salary packaging propositions with a view to identifying options to enhance staff remuneration benefits. EZIWAY Salary Packaging was selected on the basis of its commitment to deliver a customer-focussed solution that reflected a sound knowledge of the not-for-profit sector, competitive pricing and authoritative support services.

Paul Gozzo’s representation of his organisation was consistent across the sales, implementation and rollout processes. Paul and his team exercised effective methodology in raising staff awareness, registering staff and aligning EZIWAY's user-friendly technology platform with Warrina’s payroll administration practice.  

Importantly, EZIWAY's specialisation in the sector equipped the team to facilitate clear and genuinely helpful communications to employees in relation to educating them about salary packaging principles and options. Within six months of implementation, EZIWAY had delivered against key promises and further exceeded expectation in more than doubling staff participation rates.

Although the customer relationship is in development, the wide and regular exposure of the EZIWAY team to key Warrina personnel has ensured that it is very much headed in the right direction.

Caleb Wiles

Residential Manager - Oakleigh Centre

Since our organisation changed to Eziway, everything changed 100%.  Firstly, my own down time was minimal because Paul and Henry organised everything and I mean everything.  They met staff one to one, even if it meant a two hour conversation, they had easy to explain processes and information and of course they came to our meetings.  They were both very personable and allowed staff to feel relaxed and confident in what they were saying.  They also gave me information of which previously I was not aware.

 The result of the process was that for no management downtime, our packaging take up improved by 50% of our staff team, which as you can imagine is a massive advantage for us in keeping staff and increasing staff satisfaction.  The transition for staff already on packaging was also seamless.With processes like these you want them to tick all the boxes 1. Low downtime, 2. Increased take up, 3. Good result. If you have any queries, talk to me directly on 0403242523, after all, I'm a manager like you who has limited time and wants a smooth and successful process.

Thanks again to Paul and his team.

Matthew Wright